Sales & Customer Service Industry Profile

Sales and Customer Service Representatives

If you’re looking for a growing industry that richly rewards your people skills and offers a great work/life balance, then look no further than the thriving Sales and Customer Service field. The Bureau of Labor Statistics expects a faster than average growth rate for this sector, with a projected increase of 18 percent through 2018 – that translates to about 400,000 new job openings.

Here in Hampton Roads, Sales and Customer Service Representatives can choose from areas as diverse as banking, education, publishing, healthcare, retail or communications to name a few, so you’re sure to find a field that accommodates your individual interests. You’re also likely to find employee-friendly workplaces and benefits that include a full spectrum of incentives, health insurance, 401(k) plans, sick leave, vacation and holiday pay, tuition reimbursement, and extras like child-care vouchers. The opportunities for advancement are excellent – in fact, many of the local call centers make it a policy to promote from within, including senior management-level positions.   

For a listing of current openings, along with information on the region’s best employers, a great place to start is CareerConnection in the Virginian-Pilot, online at www.CareerConnection.com, in CareerConnection’s Employment Weekly, or online at www.hrew.com.