The Virginian-Pilot
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Virginia's Department of Motor Vehicle customer service centers will have extended hours during the holiday weekend to help process a backlog of license applications that came as a result of a statewide computer problem.
Today, all DMVs will be open until 6 p.m., a news release from the governor's office said.
On Saturday, all locations will be open from 8 a.m. to noon, and then 14 locations - including Chesapeake, Hampton and Virginia Beach-Buckner - will remain open until 6 p.m.
On Sunday those same 14 locations will be open from 1 to 5 p.m. and then on Monday from 8 a.m. to noon.
Extended hours also will be in place during the weekend of Sept. 11-12.
Gov. Bob McDonnell has called for an independent review of the computer hardware failure that stalled more than two dozen state agencies over the past week, making it difficult for residents to obtain driver's licenses, pay taxes and conduct other business.
The governor and the Joint Legislative Audit and Review Committee plan to hire an outside contractor to conduct the review, which will be paid for by Northrop Grumman, the company that holds the contract to provide the state's information technology services.
In a statement, Northrop Grumman said it deeply regretted the disruption and the inconvenience.
"The disruption to the business of the state government has ended, but our efforts to examine the factors that contributed to the initial problem and the lengthy restoration of service is just beginning," the statement said.
"We look forward to hearing the results of the independent review."
Lauren King, (757) 446-2309, lauren.king@pilotonline.com
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Once again it's a Lose-Lose deal for taxpayers.
Let's look at this logically, 1. Northrup Gruman gets billions (that's right folks billions with a "b") to link all the state's computers. 2. DMV workers will be paid overtime to play "catch-up". As far as I can tell we the taxpayers are going to be on the hook for all of this mess. If Northrup Gruman is fined, or billed for the overtime they will inevitably work that number into an invoice to the state somewhere down the line. Last time I checked DMV has not been privatized (ie. ABC stores) so they are still beholding to you and I paying our taxes for a job. So the logical conclusion is once again a Lose-Lose for hard working people. Wow, this is what is mistaken for leadership these days. Beam me up Scotty.
We all Pay...
for the overtime. A good investment to get back to the normal wait of 1 hour or thereabouts.
A lot of motorists go there to do things they could do online or by mail. The last time I was there was when I got my pickup from a private seller in summer of '08.
It was fun to sit around and watch the anger and fustration of the unprepared customers who didn't have the paperwork/signatures to get what they wanted. It seems like everytime is the first time for some people.
Unbelievable
This whole thing smells fishy!! I've been an enterprise network engineer and admin for about 20 years...assessing this....fire all of them from the top IT manager down to the netowrk admin. I have worked on and maintained systems 5 times as large as the VA network...and Never has any of my networks been down for longer than about 10 hours all of these years. And that was only once. Other than that one time of 10 hours, I guess the next longest was about 6 hrs, once.
With the inception of dual reduadant servers, etc. There is absolutly no excuse for Any downtime...except maybe an explosion, fire, flood, etc.
Glad to see they are making the Yard Birds pay, ....but if their also on site during the review....well, thats self explainatory, huh?
Sounds good but
Sounds good but lets hope that one it truly is honest appraisal of what happened and not just political cover and 2, who is going to pay the necessary overtime to mitigate the inconvenience to patrons and the state.