The Virginian-Pilot
©
Wait. Did someone say something about air travel being fun again?
Sign me up.
Chances are, if you're younger than 35, you can't remember a time when flying was a pleasure. You'll just have to trust me when I say that back in the day, major airlines were known for their gracious service and attention to detail. People once dressed to fly and were treated like royalty on board.
Or so I hear. I never flew back then. Couldn't afford it.
Elegant air travel cost money, so no-name airlines cropped up, catering to cheapskates like me. They offered fewer frills in exchange for unbelievable fares.
Either way - first class or Freddie Laker - flying was a whole lot of fun.
No more.
In the past 15 years, air travel has gone from merely unpleasant to downright awful. And not just because of tight security and TSA agents.
Indifferent airline employees, excessive fees and cramped cabins have become the hallmarks of the American airline industry. The only thing that soars these days are the prices.
It's even worse here in southeastern Virginia, where direct flights are scarce and getting almost anywhere is a logistical challenge.
Seems everyone who's flown anywhere recently has a horror story. Canceled flights. Punishing fees for bags and flight changes.
In 2009, a YouTube video that captured the frustration of air passengers became in Internet sensation. "United Breaks Guitars" was created by Canadian musician Dave Carroll, after he'd spent months trying to get that airline to replace an expensive Taylor instrument that bag handlers had manhandled.
No one cared, until Carroll was on the national news venting about his gothic experience.
Just last weekend, my daughter watched in disbelief as a surly airline worker threw her cute polka-dot bag - a high school graduation gift - from the jetway to the tarmac below after she'd been ordered to gate-check her carry-on.
"Should I call the airline and complain?" she asked me.
"Why bother," I replied. "No one's interested in customer service."
Wait. Here comes Michael Morisi. He may be.
This Chesapeake businessman with vast airline experience wants to start a discount airline with its hub in Newport News. He's ready to jump in to fill the vacuum that will exist when AirTran leaves the Newport News/Williamsburg International Airport next month. Morisi has purchased the old PeoplExpress name and promises a company with profit sharing for workers, presumably to give them a financial stake in the airline's success.
"We want to make flying fun again," Morisi said. "The company will be all about the people."
The chief operating officer for Airline Management LLC envisions an airline that will serve small airports with cut-rate fares, no baggage fees and a streamlined operation. That's been a winning strategy for Southwest, but other newbies have gambled on that formula and lost.
Anyone else have fond memories of Independence Air?
Morisi said he'll initially employ 350 folks, with the workforce growing to 1,000 in three years. He'd like to start flying this summer.
It's a long shot.
Not only are many airlines hemorrhaging money, but Morisi will need financing and FAA approval to get off the ground. Making matters worse, fuel prices are skyrocketing again.
Look, what I know about business could fit in a thimble. Still, Morisi's model makes sense. In theory, anyway.
If a new airline would come to our little cul-de-sac offering cheap flights - with a little fun thrown in - there's a chance it could actually take off.
Kerry Dougherty, 757-446-2306, kerry.dougherty@cox.net, PilotOnline.com/dougherty

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I barely remember flying being fun
But, I was very young (yes, I'm in my 30s....).
I'm not excited by what I heard about the new airline at PHF. While the most uncomfortable flight I've ever had was on AirTran in business class, that was more due to a dental problem than the service. (Pro-tip: don't get on an airplane if you've got a toothache. Ever.)
No, it was on a single-class 737 from Phoenix to Chicago between two incredibly fat real estate speculators. In the last row. On TED, which was everything bad about Southwest, as executed by United. Thankfully, they gave up on it. I'd rather take the train than SkyGreyhound (Southwest), or any other airline that operates the way they do.
Next time you have to go north, try the train, Kerry.
Surprised ...
Kerry, you're usually a little more skeptical and usually dig a little deeper. Did you check this guy's resume, which is posted on-line? Three years ago he was organizing high-school football workouts and cheerleader competitions. A couple of the companies he has served as "CEO" are pure vapor. Starts to sound like the guy who brought the wonders of maglev to ODU.
Also, you said he "purchased" the PeoplExpress name, but the original story says he acquired the rights to use it. There could be a *big* difference in terms of investment -- i.e., the difference between buying a Cadillac and leasing one. Can you clarify?
Great Model
I have been flying for 50 years, and each year airline service has gotten progressively worse since deregulation. (I worked for 3 years at Eastern Airlines at its ticket counter, DCA, in the late 50s.) Southwest's model comes the closest to civility. I hope Mr. Morisi can make it work. How about providing bus service to/from the airport from Southside Hampton Roads the way Amtrak does? If he is interested in a 70+ frequent-flying, marketing executive with an MBA, who has tons of energy, who is local, and who believes in the mission of this new venture, I am available. Such an opportunity would lure me out of retirement. My application and resume will be forthcoming.
2 points
1) I remember when flying was fun. I also flew on People express, not much different than Southwest today. I also remember third class accommodations on a Hong Long ferry. Thats what flying reminds me of today.
2) You have to pay for quality. You cant get gourmet grub at fast food prices. Airlines had to cut costs because flyers didnt want to pay for quality. It's called "free market"
Love it
I fly for business and pleasure frequently, up to twice a month. Rarely, do I have any problems. Most people create their own problems. Late for their flight, improperly packed, trying to stuff a "carry on" in the overhead bin.
I sit back and enjoy the show and love to listen to people complain about the "idiot, horrible airlines." Usually, it's nobody's fault but their own. Can airlines do better? Cetaintly. Is going through security a pain? sure, but it's necessary.
Be on time, pack properly, understand that no one can do anyhting about the weather, treat agents, flight attendants and TSA with respect and follow directions- and most of time, you will have a great experience.
New Airline
It might work, but I would keep some other airline numbers handy just in case.